So I have finally emailed the CEO of Openreach. A one Joe Garner and now have a Director level compliant against my case. This means I do not have to wait ten working days for an Openreach engineer instead I have to wait two.I did this because on the 11th of September the engineer came out and said that he could not do anything as the line was on the wrong exchange and was the second time this had happened. I emailed on sunday and got reply on Monday.
Now I am not convinced that I will get it fixed then but should speed things up which is nice.
What I think the crux of the issue is the catchment area of the exchange. You see the building that I live in is in the area of the Birmingham Central Exchange but my postcode is in the Birmingham Midlands Exchange. Now currently Openreach say I should be in the midland exchange but the rest of the flats in the apartment block where I live are on the Central Exchange. So it remains to be seen who is right.
At the moments I am looking at the positives. If Openreach is right and it is the Midland exchange then I get the internets. Otherwise if it is the central then there is a delay but I can go for fibre.
As I said to one of my colleges,”I can see the light at the end of the tunnel. It may be an on coming train.” But I’d take even that at the moment, rather than stumbling around in the dark.
My Fiancée and I will find out sometime on Tuesday.